30 Minute Customer Service Energizers

Good Afternoon!

Sometimes it just becomes hectic to take the time out to prepare great customer service energizers for your staff. There are never enough hours in the day, your plate is full and it just seems to be repeating the same message over and over again.

As a service to our local community and businesses, Antonelli College West Chester – Hospitality Arts department is presenting “30 Minute Customer Service Energizers” free of cost to you. Are you planning a staff meeting or luncheon? These are a great supplements to your existing training with interactive discussions and exercises planned to enhance the impact of the training specific to your business.

Pick from one of the following.

· What is Customer Service? – All too often taken for granted, this is the basics. Great for organizations that have teenage line-level associates in first time jobs.

· Are You Listening? – developing better skills for listening.

· Stop Yelling At Me!!! - Specifically discusses defusing the angry guest and ways not to escalate anger.

We are very flexible on dates and times to fit your specific needs.

If you have any questions or would like to set up a time, please don’t hesitate to contact the

Department Chair directly.

Christa Eldridge

Hospitality Arts Department Chair

Antonelli College West Chester

513.330.6807

9100 West Chester Towne Centre Dr. Suite 300

West Chester, Ohio 45069